Help · Support
Care, warranty & returns
A little care keeps your Harmonix devices sounding their best for years. Here’s how to look after your SonaVue audio glasses, TravelerAI earbuds and Elevate — a CE-marked, self-fitting hearing aid — plus how warranty and our 30-day returns work.
Everyday care
Looking after your device
SonaVue audio glasses
- Wipe the lenses and frames with the microfibre cloth from your case — skip abrasive cloths and harsh solvents.
- Keep the magnetic charging contacts clean and dry, and charge only with the cable in the box.
- Rated IP54 — shrugs off dust and light splashes, but never submerge them or wear them swimming.
TravelerAI earbuds
- Wipe the buds and charging case with a soft, dry cloth — never rinse or soak them.
- Keep them dry: TravelerAI is not water resistant, so avoid rain, showers and sweat-heavy workouts.
- Charge inside the case and brush any debris off the contacts so they seat cleanly.
Elevate hearing aids
- Wipe the shells daily with a soft, dry cloth, and check the wax guards and domes — replace them when they look blocked.
- Let them air out and store them in the case overnight, away from moisture and heat.
- Rated IP64 — resists dust and splashes, but isn't built for showers or submersion.
Water & moisture
Every Harmonix device handles moisture differently — here’s the honest picture so nothing gets damaged by accident.
- SonaVue is rated IP54 — fine for dust and light splashes, but not for swimming or submersion.
- TravelerAI is not water resistant — keep the buds and case dry, away from rain and sweat.
- Elevate is rated IP64 — resistant to dust and splashes, but should never be showered in or submerged.
Warranty
Every Harmonix device is covered by a manufacturer’s warranty against defects in materials and workmanship under normal use.
Your exact coverage and term are printed on the warranty card in your box. To confirm what your device is covered for, or to start a claim, contact support with your order number and we’ll take it from there.
The warranty covers manufacturing faults — it doesn’t cover accidental damage, normal wear of consumable parts (such as ear domes or wax guards), or loss.
Returns
Changed your mind? You have 30 days from delivery to request a return for a refund.
- Return items in original condition with all original packaging and accessories.
- Products worn in or on the ear — TravelerAI earbuds and Elevate hearing aids — can be returned too. Wear them properly first; that is what the 30 days are for.
- To start a return, email support@harmonix.is with your order number — we’ll send return instructions.
Once we receive and check your return, we refund to your original payment method. Bought from a retail stockist instead? Please use that store’s returns process.
Still need a hand?
Our team can help with setup, care, warranty and returns — get in touch and a real person will reply.