Warranty

What's covered

Every Harmonix device is covered by a manufacturer's warranty against manufacturing faults — defects in materials or workmanship under normal use.

Your coverage and term

Your device is covered by a 12-month limited manufacturer's warranty from the date of purchase — defects in materials and workmanship under normal use, including the charging case and cable. Keep your order confirmation or receipt: proof of purchase is required for a claim, and the warranty card in your box states the terms that apply to your device.

What's not covered

• Accidental damage, drops and normal wear and tear.
• Liquid damage beyond the product's stated rating.
• Damage from unauthorised repairs or modifications.
• Consumable parts like ear tips, and cosmetic wear that doesn't affect function.

How to make a claim

Email support@harmonix.is with your order number and a short description (photos help). We’ll confirm the next steps — and if you need to send a connected device back, we’ll walk you through unpairing it from the companion app first.

Arrived faulty?

If a product is faulty on arrival, contact us straight away and we'll prioritise a replacement or refund. Bought from a retail stockist? Their store process applies — but email us if you get stuck and we'll help.

Your statutory rights

This warranty is in addition to — and doesn't limit — your rights under the Consumer Rights Act 2015.

Care guides

Day-to-day care tips that keep your devices out of warranty trouble live in our care, warranty & returns guide.